ProZ.com quick poll - How do you handle clients who send uneditable files?

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How do you handle clients who send uneditable files?

By anonymous - featured on Aug 17

Politely ask them for an editable source.	53.4%
Convert them myself with OCR/tools.	21.2%
Charge an extra formatting fee.	13.0%
Cry a little, then manual retype.	6.8%
N/A (please comment).	5.5%