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Poll: What do you do if you misquote for a job (in the client's favour)?
Thread poster: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
SITE STAFF
Jan 19, 2025

This forum topic is for the discussion of the poll question "What do you do if you misquote for a job (in the client's favour)?".

This poll was originally submitted by Iulia Parvu. View the poll results »
 
Michael Harris
Michael Harris  Identity Verified
Germany
Local time: 11:05
German to English
Resubmit Jan 19, 2025

Happens the other way around as well, no issue if you have reliable mutual customers

Pavel Mondschein
Philip Lees
Ines Radionovas-Lagoutte, PhD
Sebastian Witte
Iulia Parvu
CasaPhil
Sylvie Pelissier
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 10:05
Member (2007)
English to Portuguese
+ ...
Resubmit Jan 19, 2025

Never happened so far, but mistake made I'd apologize and resubmit...

Philip Lees
Ines Radionovas-Lagoutte, PhD
Liena V.
Iulia Parvu
Lieven Malaise
Hải Đào
Agnes Fatrai
 
Dipl.-Ing. Stefan Schumacher
Dipl.-Ing. Stefan Schumacher  Identity Verified
Germany
Local time: 11:05
Member (2021)
Italian to German
+ ...
Negotiate/Offer a discount Jan 20, 2025

If I misquoted for a job in the client's favour, I would contact the client to negotiate the conditions and explain why I should resubmit the quote. Eventually I would grant him a small discount.

Iulia Parvu
 
Thayenga
Thayenga  Identity Verified
Germany
Local time: 11:05
Member (2009)
English to German
+ ...
It depends Jan 20, 2025

If it's a long standing client and my misquote is only a small amount, then I will honor the initial quote. After all, it was my mistake, not the client's.

If it's a new client or a not so regular one and/or we're talking about a larger amount, I will resubmit my quote.

Iulia Parvu
Christine Andersen
Diarmuid Kennan
Ian Keith Jones Williams
expressisverbis
Michele Fauble
María Domínguez Camba
 
Fulvio Giglio
Fulvio Giglio
Italy
Local time: 11:05
Member (2006)
Italian to English
+ ...
My take Jan 20, 2025

... It's never happened to me, but I guess it would depend on the relationship I have with the client.
If it's a long-standing relationship built on mutual trust, I would have no problems in going back to the client and letting it know my mistake. On the other hand, with a new customer I would let it know that my quote was wrong, but stick to said quote and apply the right quote to future assignments.

Iulia Parvu
 


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Poll: What do you do if you misquote for a job (in the client's favour)?






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