Regulation 11 provides that when information is made available, it must be in a “clear and unambiguous manner”, and must be provided in good time before the conclusion of the contract or, where there is no written contract, before the service is provided (unless the information is requested as specified in regulation 9 after the provision of the service). In other words, the information in regulations 7 and 8 must be supplied before the client becomes committed to use your services or before the provision of the service commences, and in the case of information requested by the client, as soon as possible after the request is made.
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